Refund & Cancellation Policy
Last Updated: October 4, 2026
Payments are non-refundable
This applies to payments made to Malaika Commons. You can cancel membership renewals any time.
1. Scope of This Policy
This policy applies to payments made to Malaika Commons, including:
- Event tickets and registrations
- Membership fees
- Donations and contributions
- Patron support and recurring contributions
- Sponsorship payments
- Any other fees or payments
Stays and SF Concierge are paid to Launch Quarters / Check-In Hospitality under their own terms, not to Malaika Commons.
2. No Refunds
Once a payment is processed, it is final and non-refundable. This applies regardless of:
- Whether you attend an event or use our services
- Changes to event schedules, speakers, or content
- Personal circumstances or emergencies
- Technical difficulties
- Dissatisfaction with services
3. No Partial Refunds
We don't offer partial refunds. If you can't use all parts of a service or attend all sessions of an event, no partial refund will be provided.
4. No Credits
We don't issue credits toward future events or services in place of refunds, unless Malaika Commons offers one in exceptional circumstances.
5. No Transfers
Tickets, memberships, and registrations are non-transferable, except where we agree in writing, for example a transfer of an event ticket to a colleague. You may not sell, transfer, or assign your ticket or membership to another person otherwise.
6. Donations
Donations and contributions are voluntary and non-refundable.
7. Questions about a charge
If something looks wrong on your statement, please contact us first at hello@malaikacommons.com with the subject "Billing question". We'll look into it quickly. You keep any rights you have with your bank or card issuer.
8. Exceptional Circumstances
In rare circumstances, Malaika Commons may consider exceptions to this policy at its discretion. To request one:
- Email us at hello@malaikacommons.com with the subject line "Refund Request"
- Include your name, email, payment date, and amount
- Explain your circumstances
Sending a request doesn't guarantee an exception, and our decision is final.
9. Acknowledgment
By making a payment to Malaika Commons, you acknowledge that:
- You have read and understood this Refund & Cancellation Policy
- You accept that payments are non-refundable
- You agree to the terms outlined here
10. Contact
Email: hello@malaikacommons.com
Subject Line: Refund Policy Inquiry